We’ve implemented a new security feature to protect our users from fraudulent activities by unscrupulous individuals continuously. This feature restricts users from sending funds out of their accounts for 24 hours after changing their passwords.
We implemented this measure to protect users’ assets even in the event of a breach in their accounts. During this period, users will still be able to trade and swap within their accounts but will be unable to send funds out.
Understandably, many users might have questions about this new feature, so we’ve made a list of potential questions and answers to cover all the queries.
Q: Why is this new security feature being implemented?
Answer: This security feature is being implemented to protect our users’ accounts. We can mitigate the risk of unauthorized access and fraudulent activities by imposing a 24-hour restriction on sending funds after a password change. This measure ensures that even if someone gains access to your account, they cannot immediately transfer your funds out.
Q: How does the 24-hour restriction protect my account?
Answer: The 24-hour restriction acts as a safety buffer. If an unauthorized person changes your password, they won’t be able to transfer funds out of your account immediately. This period gives you time to notice the breach and take action, such as contacting our support team to secure your account.
Q: Can I opt out of this security feature?
Answer: For security reasons, this feature cannot be opted out of. It is designed to protect all users and ensure consistent security across our platform.
Q: What activities can I still perform during the 24-hour restriction?
Answer: During the 24-hour restriction, you can still trade and swap within your account. The only limitation is on sending funds out of your account to external destinations.
Q: Will I be notified when the 24-hour restriction is implemented?
Answer: Yes, you will receive an in-app and email notification once the 24-hour restriction is implemented, allowing you to be aware of your account’s current activities.
Q: What should I do if I suspect fraudulent activity in my account during the restriction period?
Answer: If you suspect any fraudulent activity, please contact our customer support team immediately. We will help you secure your account and investigate the suspicious activity to protect your assets.
By prioritizing security and implementing proactive measures like the 24-hour fund restriction, we aim to provide our users with a safer and more secure experience on our platform. If you have any more questions or concerns, please contact our support team via live chat or our verified social media handles. Stay safe!
